0

Your Cart (0)

Please wait …
+ taxes (if applicable)

Cancellation and Refunds

What is your return/cancellation policy?

Ejenzi hopes that you never have to cancel or return a product.  At the same time, we would be there to help you whenever you do so under the following circumstances only.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email (info@ejenzi.co.ke) within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days.  We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: Incase of replacement, it is subject to availability of stock.  In case that a replacement may not be available, we will refund you the full amount.



About Ejenzi

Ejenzi is an online marketplace that brings together vendors of construction materials on the same platform for convenience and ease of access by buyers.

Branton Court Suite A3. Ndemi Lane, Ngong Rd, Nairobi


Phone: 0723 148449 

       Contact: info@ejenzi.co.ke

payments method

© 2017 Ejenzi. All Rights Reserved.
SSL Certificates